KLM Cargo (KLM)

KLM Classes

KLM has 3 cabin travel classes available for international long-haul routes, including Economy, Economy Comfort and World Business Class. Personal screens with on demand audio-video, satellite telephone, e-mail and SMS services are available in all KLM cabins on long-haul aircraft. European medium-haul and short-haul flights feature Economy seats in the rear cabin, along with Europe Business and Economy Comfort in the forward cabin.

• World Business Class (KLM long-haul business class product). In the older KLM World Business Class seats are 51 cm (20 inches) wide and have a 150 cm (60-inch) pitch. Seats are reclined into 170-degree flat bed with a length of 190 cm (75 inches) and are equipped with a 26 cm (10.4-inch) personal entertainment audio and video on demand system, privacy canopy, laptop power ports and massage function. On all Airbus A330s World Business Class seating is in 2–2–2 abreast arrangement. In March 2013, the carrier introduced its new World Business Class seat (by designer Hella Jongerius) to long-haul fleet. The diamond-type seat, manufactured by B/E Aerospace, is installed on all KLM Boeing 777s and Boeing 747-400s. The seats are fully flat and each offers 43 cm (17-inch) high definition personal entertainment system. When fully flat, the beds are about 6.6 ft (2 metres) long. With the launch of KLM Boeing 787, a completely new design of Business Class seats was introduced. The business class seats of the aircraft are based on Zodiac Cirrus platform that is used by Air France. These new seats lie fully-flat, feature a 1-2-1 layout so every traveler has direct aisle access, large side-storage area and 41 cm (16-inch) HD video screen. KLM World Business Class passengers are offered amenity kits by Dutch design group Viktor & Rolf, containing socks, toothbrush, toothpaste, eye mask, earplugs, Viktor & Rolf lip balm.
• Europe Business Class (KLM short-haul business-class product). KLM Europe Business Class seats are 43 cm (17-inch) wide and feature an average pitch of 84 cm (33 inches). Middle seats in rows of 3 are blocked to increase guests' personal space. Europe Business Class seats provide extra legroom and recline further than Economy Class seats. All Boeing 737 aircraft also offer in-seat power. Seating is arranged 3–3 abreast on Boeing 737 aircraft and the middle seat is blocked. 2–2 abreast arrangement is available on Embraer 190 aircraft.
• Economy Comfort (KLM premium economy product). Economy Comfort seats on KLM long-haul flights feature 10 cm (4 inches) more pitch than carrier's Economy Class, a 89–91 cm (35–36-inch) pitch and recline up to 18 cm (7 inches); double the recline of Economy. Short-haul flights' Economy Comfort seats have 8.9 cm (3.5 inches) more pitch, totaling (85–88 cm) 33.5–34.5-inch, and can recline up to 13 cm (5 inches), which is 40% further. Except for the increased recline and pitch, Economy Comfort seating and service is the same as Economy Class. Economy Comfort is situated in a separate cabin before KLM Economy Class and passengers can exit the plane before Economy travelers. Economy Class passengers can reserve Economy Comfort seats. The service is free of charge for passengers with full-fare tickets, Flying Blue Platinum members and Delta Air Lines SkyMiles Platinum/Diamond members. Flying Blue Silver/Gold members, SkyTeam Elite Plus and Delta SkyMiles members receive discounts.
• Economy Class. KLM Economy Class seats on long-haul flights feature a 79–81 cm (31-32-inch) pitch and are 44 cm (17.5 inches) wide. All seats provide adjustable winged headrests, a 23 cm (9-inch) PTV with AVOD, along with a personal handset satellite telephone which can be used with a credit card. Airbus A330-300 Economy Class seats are equipped with in-seat power. KLM Economy Class seats on carrier's short-haul flights feature a 76–79 cm (30-31-inch) pitch and are 43 cm (17 inches) wide. Economy Class seats on KLM short-haul flights do not have any personal entertainment. Long-haul Economy Class seating is in 3–4–3 abreast arrangement on Boeing 777-300ER and Boeing 747-400 aircraft, 3–4–3 abreast arrangement onboard Boeing 777-200ER, 3-3-3 abreast arrangement onboard Boeing 787-9 aircraft, and 2–4–2 abreast arrangement on Airbus A330. The short-haul KLM Economy Class seating is in 3–3 abreast arrangement onboard Boeing 737 and 2–2 abreast arrangement on Embraer 175 & 190 aircraft.

Baggage

• Carry-on baggage: Each KLM Economy class passenger is allowed to carry on 1 bag and 1 personal item like a briefcase or purse. All carry-on baggage must fit under the seat in front or in the overhead bin and adhere to the following requirements: maximum dimensions (length x width x height) 55cm x 25cm x 35cm (21.5in x 10in x 13.5in) and maximum weight 12 kg (26 lbs). Each KLM Business class passenger is allowed to carry on 2 bags and 1 personal item. Maximum dimensions of carry-on (length x width x height) 55cm x 25cm x 35cm (21.5in x 10in x 13.5in), and a smaller bag of 45cm x 20cm x 35cm (18in x 8in x 13.5in); maximum weight 18 kg (40 lbs).
• Checked baggage: The specific baggage allowance is stated on the ticket and at Manage my Booking on KLM website. KLM baggage allowance varies depending on the class passengers are traveling, the destination and the frequent flyer status of the travellers. Economy class passengers are allowed 1 piece of checked baggage not exceeding 23 kg (50.5 lbs) and 158 cm/62 in (length + width + height). Business class passengers are allowed 2 pieces not exceeding 32 kg (70.5 lbs) and 158 cm/62 in (length + width + height) each. KLM Flying Blue Silver, Gold & Platinum members, as well as SkyTeam Elite & Elite Plus members are allowed 1 extra piece based on the travel class with corresponding size and weight restrictions. Economy class passengers are allowed to bring 2 pieces of check-in baggage when flying to the Carribean, Indian Ocean, Africa, French Polynesia, or South America (Ecuador and Brazil). 

Boading

• KLM offers a variety of check-in methods to its travelers, who can check in for their flight at airport self-service kiosks, via the Internet, a mobile phone or tablet.
• KLM Internet check-in allows passengers to check-in 1-30 hours prior to their flight departure, depending on their destination and departure airport. 
• At destinations where such facilities are not available, check-in is via a KLM representative at the counter. Electronic boarding passes are received on a mobile device. Boarding passes can be printed at self-service kiosks at the airport.
• In case passengers choose to check-in at the airport, when traveling within Europe, both passengers and any baggage have to be checked-in at least 40 min before the flight departure. For intercontinental flights, passengers and any baggage have to be checked in at least 60 min before scheduled departure.

Food & Drinks

• KLM World Business Class passengers are offered a 3-course meal. The carrier partners with leading Dutch chefs to develop the dishes served onboard. KLM Europe Business Class passengers are served either a hot main course, cold meal, or a 3-course meal depending on the duration of their flight. All chicken served in World & Europe Business Class meets the Dutch Beter Leven Keurmerk (Better Life Quality Mark) standards. KLM also partnered with the Dutch designer Marcel Wanders to design the World & European Business Class tableware.
• KLM Economy Class passengers flying on long-haul flights are offered a snack and a hot meal, as well as a 2nd hot meal or breakfast, depending on their flight's duration. On short-haul flights, KLM passengers are served sandwiches or a choice of savory snack or sweet, depending on the time of the day and the duration of flights. In case the flight is at least 2 hours long, "stroopwafel" cookies are offered before descent. Most alcoholic drinks are free of charge for all travelers. Following a successful trial period, in 2011 KLM introduced a la carte meals in its Economy Class. Dutch, Italian, Japanese and Indonesian meals are offered, along with cold delicacies.
• KLM special meals include kids', vegetarian, religious and medical meals, which can be requested in each class up to 24 (36) hours before departure. On flights to China, South Korea, Japan and India, KLM serves authentic Asian meals in all travel classes. KLM Catering Services provide meals served onboard KLM flights that depart from Amsterdam.
• In September 2016, KLM launched the first in-flight draft beer in the world via partnership with Heineken. This brand new service made a premiere aboard a flight to Curacao in KLM World Business Class cabin.