JetBlue Airways (JBU)

JetBlue Airways Classes

• Core (Main Cabin) seating across JetBlue Airways fleet features leather seats, free gate to gate wi-fi, the most legroom among United States domestic carriers, free inflight entertainment via DIRECTV & Sirius XM Radio as well as unlimited non-alcoholic drinks and complimentary snacks. Passengers can purchase or upgrade to EvenMore Space seat which has more legroom than JetBlue Core seat in better cabin location.
• Mint (Premium) is the refreshing take on premium class experience of JetBlue. It is available coast to coast as well as on select Caribbean routes onboard Airbus A321s. The experience offers fully lie-flat seats that some convert to private suites with sliding doors, top-notch service from a special Cabin Crew, revitalizing amenities and artisanal dining options from NY Saxon+Parole. Passengers flying in Mint receive dedicated check-in plus priority boarding. In-flight amenities include free WiFi (Fly-Fi). Actually, JetBlue provides free broadband internet to all clients. However, the service that is provided to Mint passengers is faster. Passengers are offered a choice of 5 meals, including cold and hot options, and may choose 3. They receive artisanal snacks, small plates, ice cream, full-bottle wine service during the flight. This is an upgrade from the pint-sized beverages and snacks offered to other guests for a price. Menus change on a monthly basis and are posted online. Gift boxes from beauty company Birchbox are filled with grooming products, such as facial cleaning wipes, sunscreen, and other goodies for men and women. In-flight entertainment includes SiriusXM Radio and DirecTV, also provided to all other clients. Post-flight perks include the following: Mint passengers' baggage will be first to the carousel so travellers won’t have an added wait at the baggage claim after you disembark from the plane.

On April 12, 2016, the airline announced an expansion of Mint service. New JetBlue Airways routes utilizing Mint configuration were offered to Fort Lauderdale, San Diego, Seattle and Las Vegas, with service beginning during 2017-2018. As of May 2016, JetBlue Airways is the only low cost carrier in the Americas to offer a dedicated premium product. 

Baggage 

All bags must be checked at least 40 minutes prior to departure on JetBlue Airways domestic flights and at least 60 minutes prior to departure on JetBlue international flights. Baggage is not accepted for check in more than 6 hours prior to flight's scheduled departure time.

• Carry-on baggage: JetBlue Airways allows 1 carry-on bag and 1 personal item (briefcase, laptop bag, purse) per traveller free of charge. Carry-on bags mustn't exceed 22 inches L (55.88 cm)x14 inches W (35.56 cm)x9 inches H (22.86 cm), including handles and wheels, on all JetBlue aircraft types. This may be stowed in the overhead bin or underneath the seat in front of you. All personal items mustn't exceed 17 inches L (43.2 cm)x 3 inches W (33 cm)x8 inches H (20.32 cm), including handles and wheels, on all JetBlue aircraft types. Personal items have to be placed under the seat in front.
• Checked baggage: JetBlue standard checked baggage policy allows 2 bags standard with maximum dimensions 62 inches (157 cm) (length+width+height) and maximum weight 50 pounds (23 kilograms).

Boarding 

• Passengers can check in on-line up to 24 hours before their flight, but no less than 90 min prior to the flight.
• Passengers may check-in for their JetBlue flight through the following options: on-line check-in; mobile check-in; ticket counter check-in at the airport; self-service kiosk check-in at the airport; curbside check-in at the airport. 

Pre-boarding is offered for JetBlue passengers who need assistance at boarding, on all flights of the carrier. Pre-boarding options include boarding silently, boarding first, assistance with stowing belongings. Passengers who require special assistance at boarding have to notify a gate agent before general boarding is announced.

After pre-boarding, JetBlue boarding procedure is in the following order: 

• Early Boarding (Mint clients and TrueBlue Mosaic members, Even More Space clients)
• Courtesy Boarding (active military servicemen/women, passengers with children under the age of 2)
• General Boarding (five rows at a time starting at the aircraft's back)
• all remaining travellers
• unaccompanied minors.

JetBlue Airways sees the future of boarding using photographs taken on travellers’ own mobile phones. According to the airline, artificial intelligence will create a new chapter for industry. The “selfie” technology is not available yet, but JetBlue is trialing facial recognition boarding, via partnership with US Customs & Border Protection (CBP) and SITA (global air transport IT specialist).

Food & Drinks

JetBlue Airways serves various complimentary snacks (Doritos, Popcorn chips, Terra Blues chips, Animal crackers) and drinks (Coke, Seagrams, Ocean Spray plus tea and coffee from Dunkin Donuts) in its economy-class cabins. Wine, beer and cocktails cost from US$6 to US$9.

The carrier’s boxed snacks (Beef Up, Cheer Up, Power Up, Shape Up) cost US$7 and are available on flights longer than 2 hours. There is also EatUp Cafe selection offered (salads, cheese plate, sandwiches, etc.) on longer flights, with options ranging from US$4 to US$12.

JetBlue premium cabin, Mint, available only on transcontinental/international flights, features complimentary meals, alcoholic beverages and small plates.