Avianca (AVA)

Avianca Classes

Avianca uses Boeing 787-8 Dreamliner for direct London-Bogota flights, rather than the previous Airbus A330-200. Avianca Economy class seat pitch is 32 inches (81 cm) and seats are 17 inches (43 cm) wide. In Business Class, there is more space with seat pitch of 72 inches (183 cm) and a seat width of 21 inches (53 cm). Those passengers who have a connecting flight may be flying on Airbus A330-200 which has an Economy Class seat pitch of 30-34 inches (76-86 cm) and a seat width of 17-19 inches (43-48 cm). Business class seats provide more room with a pitch of 56 inches (142 cm) and a width of 18-21 inches (46-53 cm).

• Business Class: Avianca fleet has aircraft configured with only Economy Class seating, and such with a 2-cabin Business and Economy Class configuration. Business Class passengers have access to the carrier's Avianca VIP Lounges.
• Economy Class: Economy Class guests enjoy a variety of fares according to their needs. They also enjoy benefits when choosing any of Avianca special fares, from getting refunds without charges for cancelations to earning more miles. In-flight entertainment includes touch screens to watch the best movies and TV series.

Baggage

• Carry-on baggage: All pieces of baggage for Avianca international and domestic flights must measure at most 115 cm (45 in) (height+length+width), regardless of the travel class on which passengers fly or the origin-destination of the trip. The number of carry-on pieces of baggage varies depending on whether travellers have LifeMiles/Star Alliance status. Those without a frequent flyer number can take one carry-on piece of baggage weighing a max of 10 kg (22 lbs) on Avianca international and domestic flights.
• Checked baggage: The number of allowed pieces of checked baggage, their dimensions and characteristics, depend on the region to/from which passengers are travelling. The sum of the external dimensions of the baggage (height+length+width) cannot exceed 158 cm (62 in). Each piece of baggage can't exceed the allowed dimensions and weight. Should any of the baggage exceeds the limits, passengers must pay for excess baggage. On domestic and flights between Central America, South America and Caribbean, passengers may take 1 piece of baggage weighing 23 kg (50 lbs) on Economy Class. Business class passengers are allowed 2 pieces weighing a max of 32 kg (70 lbs) each.

Boarding

• Avianca Web Check-in allows passengers to check-in between 24 and 2 hours prior to their flight departure. As a reminder, travellers will need their travel documents as well as applicable flight information to complete online check-in process and access to printer if they plan to print the boarding pass. Avianca Web Check-in allows checking seat availability and choosing the seat that suits one best.
• In order to do Avianca Mobile Check In passengers have to download carrier's free app or access Avianca's site from their smartphones, so that they can enjoy all tools and benefits. The app is available for Android, BlackBerry, iPhone, Windows Phone.
• The airport arrival times of Avianca differ depending on the specific flights. 

Food & Drinks

• Avianca is one of the full service airlines, so travellers can expect food and drink to be included in the ticket price. On international flights, 2 menu alternatives are offered in accordance with the time of the flight. Passengers are complemented with selected beverages and traditional Colombian deserts.
• Avianca offers alternatives without extra cost which adapt to the needs of passengers with special dietary requirements. ​The booking has to be made through the call center of the carrier at least 24 hours before the scheduled flight departure.​ The service is available on all Avianca international flights, as well as on all flights within Colombia. 
• Vegetarian meals are only offered on flights to/from San Andres, in Colombia, or to/from Baltra and San Cristobal in Ecuador​​.​
• Baby food is available for kids who are less than 2 years old. From 2-11 years old the Avianca kids' menu is available.